Refund Policy

Last Updated: January 2024

1. Overview

At Carpathian Digital LLC, we strive to ensure customer satisfaction with all our products and services. This Refund Policy outlines the terms and conditions for refunds, cancellations, and returns for purchases made through our websites and services.

2. Digital Products and Subscriptions

2.1 Subscription Services

For subscription-based services:

• Monthly Subscriptions: You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. We do not provide partial refunds for the remaining days of a billing period.
• Annual Subscriptions: You may request a prorated refund within the first 30 days of your subscription or renewal. After 30 days, cancellations take effect at the end of the annual billing period without a refund.
• Free Trials: If you cancel during a free trial period, you will not be charged. Make sure to cancel before the trial ends to avoid charges.

2.2 One-Time Digital Purchases

For one-time digital product purchases:

• We offer a 14-day refund window from the date of purchase
• Refund requests must be submitted via email to supportc@carpathiandigital.com
• Refunds are issued to the original payment method
• Processing time for refunds is typically 5-10 business days

2.3 Non-Refundable Items

The following are not eligible for refunds:

• Services that have been fully delivered or consumed
• Custom development or consulting services once work has begun
• Purchases made more than 14 days ago (for one-time purchases)
• Accounts terminated for violations of our Terms of Service

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to supportc@carpathiandigital.com with the subject line "Refund Request"
2. Include Required Information:
   • Your full name and email address associated with your account
   • Order number or transaction ID
   • Date of purchase
   • Product or service name
   • Reason for the refund request
3. Wait for Review: Our team will review your request within 2-3 business days
4. Receive Confirmation: You will receive an email confirming whether your refund has been approved or denied

4. Refund Processing

Once a refund is approved:

• Refunds are processed through our payment processor, Stripe
• The refund will be credited to your original payment method
• Credit card refunds typically take 5-10 business days to appear on your statement
• Bank transfers may take longer depending on your financial institution
• You will receive email confirmation when the refund is processed

5. Subscription Cancellations

5.1 How to Cancel

You can cancel your subscription through any of these methods:

• Log into your account and navigate to your subscription settings
• Email us at supportc@carpathiandigital.com
• Contact us through our contact page

5.2 What Happens After Cancellation

• You will continue to have access to the service until the end of your current billing period
• Your account data may be retained for 30 days after cancellation
• You can reactivate your subscription at any time

6. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your credit card company. Chargebacks can result in:

• Additional fees that may be passed on to you
• Temporary or permanent suspension of your account
• Delays in resolution compared to our direct refund process

If you believe there has been an unauthorized charge, please contact us immediately at supportc@carpathiandigital.com.

7. Service Credits

In some cases, we may offer service credits instead of refunds. Service credits:

• Can be applied to future purchases or subscription periods
• Are non-transferable and have no cash value
• Expire 12 months from the date of issue unless otherwise specified

8. Technical Issues

If you experience technical issues that prevent you from using our services:

• Contact our support team first so we can attempt to resolve the issue
• If we cannot resolve the issue within a reasonable timeframe, you may be eligible for a full or partial refund
• Refunds for technical issues are evaluated on a case-by-case basis

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: